What’s the turnaround time for a piece?
All of the Heimur products vary in time, you’ll find an approximate guide in the product description and we’ll let you know of any changes in lead times.
Why are the lead times approximate?
We don’t keep stock of of our products and instead are a made to order. This means in busy periods the product may take longer to make, and quieter periods could be less. We will notify you upon purchase of a more accurate lead time.
Do you ship interstate?
Yes! We use a range of couriers to ship our products all over Australia. Prices can vary quite a bit based on location, but we’d be happy to provide you with a quote.
Do you have a showroom?
At the moment, we don’t have a showroom but you’re more than welcome to book an appointment to come visit us at our workshop in Kensington.
What should I do if the goods delivered to me were damaged?
As our products are custom made to order, we will only accept returned items that are unfit for its usual purpose or that are not of an acceptable quality (through no fault of your own). We reserve the right to exchange or remedy any such issues prior to issuing a refund.
Do you offer trade discounts?
We do not have a standard trade price list. However, we do offer package deals based on individual jobs. If you are interested in a few items, please contact us and we can quote accordingly.
How do I take care of my timber product?
We use a very durable hardwax oil on all our timber products. To maintain, we suggest using a clean, damp cloth against any marks or spills. Although our finishes are water and dirt repellant, it is advised not to let water pool on timber surfaces.
Are the finishes you use toxic?
No. Our finishes are safe for humans, animals and plants. They are suitable for children's toys as per EN 71.3 (European norm) and is saliva resistant and sweatproof according to DIN 53160 (German industrial norm).